All services require a deposit at the time of booking to secure your appointment.
We respectfully request a minimum of 24 hours’ notice for any cancellations or rescheduling of services. If notice is provided at least 24 hours prior to the scheduled appointment, the deposit is fully refundable or may be transferred to a rescheduled appointment.
Cancellations or rescheduling requests made with less than 24 hours’ notice will result in the deposit being retained as the cancellation fee.
Deposits are 20% of the reserved service amount for Auto Detailing Services and 45% for Paint Correction and Ceramic Coating Services.
If the vehicle is not present when the detail technician has completed setup or when the technician is ready for the next scheduled vehicle (in cases where multiple vehicles are scheduled), the following policy will apply:
30-Minute Wait Time: If the vehicle is not present within 30 minutes of the technician being ready, the appointment may be subject to cancellation and the deposit will be forfeited.
45-Minute Wait Time: If the vehicle is still not present after 45 minutes, the appointment will be automatically canceled, and the deposit will be retained as the cancellation fee.
To avoid cancellation, please ensure the vehicle is present and accessible at the scheduled appointment time.
This policy works in conjunction with the Absent Vehicle Policy and applies to situations where service cannot proceed due to a lack of client communication or vehicle accessibility.
If the client cannot be reached by text message, phone call, or in person, the applicable wait time limits and cancellation terms will apply, which may result in the forfeiture of the booking deposit.
Situations covered under this policy include, but are not limited to:
In these situations, if communication cannot be established within the designated wait period, the appointment may be canceled and the deposit retained as the cancellation fee.
For Full Detail or Interior Detail services, any personal belongings that need to be removed and replaced by the technician will incur an additional handling fee. To avoid this charge, we kindly ask that clients remove personal items from the vehicle prior to their scheduled appointment (excluding glove box and center console).